Three people, one county, and a shop rule older than the shop: date the failure before anyone prices it. Small is the point. Whoever reads your roof is one of the three people on this page, and the file their read starts stays with the company, not in a sales pipeline.
Victor Aguirre, owner and lead inspector
Fifteen years on the inspection and claims side of Los Angeles roofing, 2004 to 2019, first for an inspection firm and then as a senior adjuster for two property insurers. Founded the company in 2019 in Eagle Rock. Still climbs the hard leak cases himself, still dates every failure before a price is discussed, and still keeps the repeat files he used to read taped inside his own head as the company's quality standard: a file that comes back was a failure the first time too.
Rudy Salcedo, lead roofer
Nine years on tile crews across the San Gabriel Valley before joining in 2021, which means the county's clay and concrete tile patterns, profiles, and failure habits live in his hands. Runs the tile and underlayment work: lifted sections, section renewals, broken and slipped tile matching, and the lift and relay jobs. His rule on a tile roof is the crew's rule: the tile is probably not the problem, so read what is under it.
Grace Nakamura, office and scheduling
Seven years coordinating property inspections across Los Angeles County for a lender services firm before joining in 2021. Runs the phone, the map, and the first-storm list, which means she knows which basin every call sits in and what that basin's roofs are doing this season. When you call, the first voice is hers, and the dating questions start with her: when the stain appeared, and whether it grows in every rain or only in driven rain.